Who we are and who is in charge

Transport Grayson inc. (“we”) operates the website https://transportgrayson.com. This policy describes what personal information we collect, why we collect it, how we use, disclose and protect it, and what your rights are. It is written to meet the requirements of Quebec's Law 25 and, where applicable, other applicable privacy laws.

The person in charge of the protection of personal information is Jonathan Grégoire. You can reach them by email at info@transportgrayson.com.

Information we collect

We only collect the information necessary for the purposes described in this policy: information you voluntarily provide to us (for example through a contact form) and certain technical data related to your visit (browser type, pages viewed, depending on your consent choices).

Why we use it

We use your information to: respond to your requests and provide our services; ensure the operation, security and improvement of the site; comply with our legal obligations; and, only with your consent, measure site traffic or carry out marketing activities. We never sell your personal information.

Cookies

The site uses cookies and similar technologies. Non-necessary cookies are blocked until you give your consent per category through the cookie management window. The table below lists the cookies used on this site.

Your consent and how to withdraw it

On your first visit, a window lets you accept, decline or customize cookies by category — declining is as easy as accepting, with no penalty. Your choice is kept for 12 months, after which you will be asked again. You can change or withdraw your consent at any time using the floating cookie management icon displayed on the site.

Retention

We keep your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once these purposes are fulfilled, the information is securely destroyed or anonymized.

Disclosure to third parties and hosting

We only disclose your information to service providers necessary to operate the site (hosting, email delivery, audience measurement tools according to your consents), who are contractually required to protect it, or where required by law. Some providers may process data outside Quebec or Canada; in such cases, disclosure occurs only after an assessment taking into account the sensitivity of the information and the protections offered.

Your rights

You have the right to request access to the personal information we hold about you, to request its rectification, to withdraw your consent to its use or disclosure, and to request that its dissemination cease in the cases provided by law. To exercise these rights, write to info@transportgrayson.com. We will respond within 30 days. If you are dissatisfied with our response, you may file a complaint with the Commission d'accès à l'information du Québec (CAI).

Security

We apply security measures that are reasonable and proportionate to the sensitivity of the information: encrypted communications (TLS), access controls and data minimization. No system is infallible, however; in the event of a confidentiality incident presenting a risk of serious injury, we will notify you and the CAI as required by law.

Changes to this policy

We may update this policy from time to time, in particular when laws or our practices change. The date of the last update appears at the top of the page. In the event of a significant change affecting the processing of your information, your consent will be requested again where required by law.

Contact us

For any question about this policy or your personal information: Transport Grayson inc., 1193, Route 116, Danville (Québec) J0A 1A0. Email: info@transportgrayson.com. Phone: 1-855-901-1168.